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We welcome questions

Whether this is the first time you've reached out for help through therapy or you have years of engagement in therapeutic healing behind you feeling nervous or anxious about what to expect are common. Below are answers to frequently asked questions. If your question is not answered her please do not hesitate to reach out for help getting your questions answered. 

Frequently asked questions

What is the cost for sessions?

  • Individual counseling session for 60 minutes is $125

  • Individual counseling session for 90 minutes is $180

  • Some sliding scale options are available for those with financial need.

  • Offering sliding scale fees also means that you can slide your fee higher than the standard rate. If you would like to help subsidize sessions for those who can not afford the full fee, you are always welcome to set your fee at a higher rate in order to increase access for those who need financial assistance.

Can I use my insurance to pay for sessions?

  • We work with a third party, Alma, to process in-network claims for some insurance plans. Below are insurance plans that we currently accept.

    • UnitedHealthcare

    • Oxford Health Plans

    • Cigna

    • Aetna

    • UMR

    • Oscar

    • UHC Student Resources

    • AllSavers UHC

    • Harvard Pilgrim

    • Meritain

    • Nippon

What if my insurance is not on the list of accepted insurances above?

  • For all insurance plans other than the ones listed above we are an out-of-network provider.

  • Every insurance plan is different with regard to what they cover for out-of-network services. Before our first session I encourage calling your insurance provider to ask the following questions. 

    • Do I have benefits for out-of-network mental health care services?​

    • If yes, what portion of services are covered? 

    • Do I have a deductible that must be met before services are covered?

    • Is there a limit to the number and/or frequency of sessions covered?

    • Is there a difference in coverage for in-person and teletherapy sessions

  • For some insurance providers (e.g. Blue Cross Blue Sheild) I can file claims on your behalf as a courtesy service. 

  • I can provide you an invoice after each session so that you can file claims if easier or necessary. 

Will we meet in person or via teletherapy?

  • Teletherapy is always an option for sessions. 

  • In-person sessions are available dependent upon Covid rates, FDA and City recommendations, and the comfort levels of both the client and therapist. 

What are my first steps?

  • Contact Stephanie Stillman via email or phone at Sistering Counseling & Wellness for a 10-15 minute free consultation. During this time your therapist can learn more about you and what brings you to therapy, and you will have the opportunity to ask any questions that you have. 

  • If the therapist feels your needs match their scope of practice and specialities you can set up an appointment during the consultation call. 

  • All paperwork and payments are processed through the client health records and portal system TeherapyNotes, LLC.

How many sessions will I need to attend and how often will we meet?

  • Ideally, we will meet once a week for the first few sessions as we work towards building a healthy, trusting therapeutic relationship. From there the frequency and length of treatment is dependent upon your presenting concerns, symptoms, progress, and therapeutic goals. 

  • We will frequently review if the frequency and tenure of treatment fits your therapeutic needs. 

What times of day are sessions available?

  • We see clients between the hours of 10:30 am and 7:00 pm. 

  • Evening slots are limited so if you require evening appointments please explore the availability of evening session appointments during your initial phone consultation.

If I am a current client how do I access the client portal for teletherapy sessions?

  • If you sign up for email reminders you will receive a link to access your session 48 hours prior to your session. 

  • You can also access the client portal directly at

No Surprises Act & Good Faith Estimate Notice

  • Under Section 2799B-6 of the Public Health Service Act, the “No Surprises Act,” health care providers need to give clients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services.

  • You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service, or at any time during treatment.

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

  • For questions or more information about your right to a Good Faith Estimate, or how to dispute a bill, see your Estimate, or visit

Notice of Privacy Practices

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